Tag: camping world service

Camping World – Never Again

My wife and I were looking for a new camper, not at Camping World. We searched all the manufacturers and went to the camping shows. Our final choice, a brand new 2019 Keystone Cougar 367FLS.

The only one we could find in the state was at Camping World. We did see the reviews that sales were great but the service was bad. Thought you could take it to any dealer for warranty work. Come to find out that’s not true at all.

2019 Keystone Cougar 367FLS nightmare.

From jump sales were great. We went for the walk-through and they had the wrong camper. Ours was still in the same spot and nothing was done to it. We should have walked away. But sales assured us they would have it done and anything left would be fixed at our campsite.

Camping World Lies

We were given all the paperwork and the dealer knew of all the issues on the dealer acceptance form. They said it would be delivered at noon. I had help there to get it in place, leveled and set back up.

Camping World didn’t show up until 4:00 p.m. So they did come out and fix a few things. We went to use it the second time and the heat wouldn’t work. So they fixed it. Used it the third time, went to pull the slides in, and noticed the insolation on the motor wires were gone. Then we had issues with the floors.

They said at first they would fix it at the campsite, then wouldn’t. After I had to drive 120 miles round trip to have an eight minute conversation to get it set up for pickup.

I had to disassemble the campsite again and get it to the dealer. It sat for two weeks with nothing done. So, another 120-mile round trip. Two more weeks and no call. So, I called them. I was told they had to gut the whole camper to fix the issue and they were bringing in a company to do said work.

Another Delay

Another two weeks and another 120-mile drive. I demanded a new camper. Which I did get. It was like pulling teeth to get the warranty work done on that one. Finally, the walk-through was scheduled and paperwork was to be signed.

I showed up and no paperwork was ready. During the walk-through they still had stuff to do, which they did. I was promised an inside and outside protectant. I was told it would be done. It showed up and didn’t smell like it was done. I called and was told it was done on April 30th. Funny thing is that the work wasn’t started. So why would they detail and clean it put the protectant on?

Another 120 Miles

I was asked to come back a week later for the paperwork. Another 120 miles driven, sat down and was told that “I think we got it figured out. I might need you to come back.”

No way; not again. Still haven’t gotten the paperwork requested.

Never Again

Needless to say, I will never buy from Camping World or a Keystone product again. I was told that out of service time will be paid, but since I was given a new camper they considered it resolved. I had more run around crap than I could take.

Buyer beware. Stay away from Camping World!

— Guest Poster

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Camping World Service

I thought I’d share another story of Camping World Service.

At the same time as our ordeal, my husband’s coworker went to Bartow Camping World. He’s an older man that doesn’t get around well. He took his unit in for a minor repair.

The technicians came to him in the waiting lounge with pictures of gaping holes in his roof. Camping World service said that his roof had been punctured and desperately needed to be replaced.

They warned him of impending damage and flooding in the case of rain. A $16,000 estimate was offered but refused.

He didn’t take the estimate or the pictures with him. Instead, he pulled his rig back to his RV park. Fortunately, his wife is fairly fit and able to climb an RV ladder. She scurried up to take a look and found nothing they reported; no gaping holes or tears; zero damage.

We implored them to request the estimate and pictures but they “didn’t want to deal with it.”

That, as I see it, is the problem. These huge companies are allowed to operate unethically because of their size. No one wants to deal with it. Although I understand, I’m fed up.

By sharing our experiences others may be forewarned. Consequently, Camping World and others may be forced to evaluate their business practices. We can only hope.

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