Month: June 2019

Keystone Sprinter

Keystone Sprinter fifth wheel axle My Keystone Sprinter fifth wheel was eating tires at a rate of one set every two to three thousand miles. I called Keystone. They said to get it to an authorized Keystone dealer for inspection. The closest one to me was Camping World in St. Augustine, Florida (now Gander RV).

I made an appointment for an alignment and had to wait almost two months for it. On the appointed date, a Monday, I dropped it off. They said they would have an answer by Friday. Friday came and went. So did Monday.

I called on Tuesday and was told that the alignment guy never showed but he was coming the next day. They promised that I would have an answer by Friday. Well, Friday came and went. You see where this is going.

I called on, yes, Tuesday and was told the alignment guy did not show again!! But he called and told them to check how level my rig was towing when hooked up to my truck. So, they needed my truck there to check that. St. Augustine is 80 miles one way, but, I drove over there so they can check it.

I hooked up and drove to the side of the building to find a level spot. A guy came out in a golf cart, drives around my rig, and says, “Yep, she is nice and level. We just have to wait for the alignment guy.”

Done with Camping World

Okay, I have had enough and I am taking it home, “What are the damages?” I was thinking it had been there three weeks, they HAVE NOT touched it, but I figured they were going to charge me SOMETHING. Probably the posted one-hour minimum charge, $140. They wanted $460 for a diagnostic charge.

%$#%^& WHAT???

I offered them the $140 (for doing NOTHING). They said they would not let me go until the bill was paid. I said, “I am all hooked up, I am leaving.”

At first, the guy stood in front of me like he was going to get tough. As I walked around him he said he was going to call the police. I said, “Okay. Bye.”

Later that day I was at my local Goodyear store for service to my truck. I told them the whole sorry story. They said the guy who has that portable laser alignment equipment lives right down the street and was coming to do a fire truck that very afternoon. In addition, he would be happy to do my RV at that time.

I ran back home to get the RV. Yes, my Keystone Sprinter had a bent axle. How that happened I will never know. He said that he was NEVER called by Camping World about my RV and he does ALL their work.

The Goodyear shop installed the new axle. The total axle cost, including shipping, was $1065. Goodyear charged me $480 for the install of the axle, four new bearing buddies, and two new tires.

I never heard from Camping World again. But they still have a spare set of my camper keys.

— Guest Contributor

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Camping World – Never Again

My wife and I were looking for a new camper, not at Camping World. We searched all the manufacturers and went to the camping shows. Our final choice, a brand new 2019 Keystone Cougar 367FLS.

The only one we could find in the state was at Camping World. We did see the reviews that sales were great but the service was bad. Thought you could take it to any dealer for warranty work. Come to find out that’s not true at all.

2019 Keystone Cougar 367FLS nightmare.

From jump sales were great. We went for the walk-through and they had the wrong camper. Ours was still in the same spot and nothing was done to it. We should have walked away. But sales assured us they would have it done and anything left would be fixed at our campsite.

Camping World Lies

We were given all the paperwork and the dealer knew of all the issues on the dealer acceptance form. They said it would be delivered at noon. I had help there to get it in place, leveled and set back up.

Camping World didn’t show up until 4:00 p.m. So they did come out and fix a few things. We went to use it the second time and the heat wouldn’t work. So they fixed it. Used it the third time, went to pull the slides in, and noticed the insolation on the motor wires were gone. Then we had issues with the floors.

They said at first they would fix it at the campsite, then wouldn’t. After I had to drive 120 miles round trip to have an eight minute conversation to get it set up for pickup.

I had to disassemble the campsite again and get it to the dealer. It sat for two weeks with nothing done. So, another 120-mile round trip. Two more weeks and no call. So, I called them. I was told they had to gut the whole camper to fix the issue and they were bringing in a company to do said work.

Another Delay

Another two weeks and another 120-mile drive. I demanded a new camper. Which I did get. It was like pulling teeth to get the warranty work done on that one. Finally, the walk-through was scheduled and paperwork was to be signed.

I showed up and no paperwork was ready. During the walk-through they still had stuff to do, which they did. I was promised an inside and outside protectant. I was told it would be done. It showed up and didn’t smell like it was done. I called and was told it was done on April 30th. Funny thing is that the work wasn’t started. So why would they detail and clean it put the protectant on?

Another 120 Miles

I was asked to come back a week later for the paperwork. Another 120 miles driven, sat down and was told that “I think we got it figured out. I might need you to come back.”

No way; not again. Still haven’t gotten the paperwork requested.

Never Again

Needless to say, I will never buy from Camping World or a Keystone product again. I was told that out of service time will be paid, but since I was given a new camper they considered it resolved. I had more run around crap than I could take.

Buyer beware. Stay away from Camping World!

— Guest Poster

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