Gander RV, Bartow, Florida

I thought this would be a peaceful negotiation between myself and Gander RV of Bartow, Florida. I arrived with my unit having agreed with their head office the day before. First, we agreed to bring it in for them to inspect. Repairs previously addressed had failed and caused water damage in my new unit. In addition, other issues had arisen.

General Manager MIA

When I arrived I asked for the Bartow, Florida General Manager (GM) and the service manager. The service manager came out to tell me that the GM wasn’t there. I didn’t think this was a problem. I had the service manager.

During the walk-through of my unit, they begin trying to claim they didn’t make the failed repairs. I had work orders dated and signed, along with written confirmation on letterhead asking me to take my unit to a third party for them to confirm the repairs were not up to par. That fact was confirmed.

Asked to Leave Gander RV of Bartow

As a result of showing the service manager the repair list and their work orders, along with all the other evidence they told me to pack my unit and leave. I refused.

Due to the intimidation, from the Gander RV staff, I called the sheriff. They came out just to keep the peace and make sure nothing got out of hand. Next, the GM comes out of an office wanting to talk. So we began talking. He says that he’s going to have to ask me to leave. Following that he claims I made a racist comment about a black guy and a banana. This was totally false. The sheriff asked if it was true. I said no! I had a friend with me and he denied any such comment being made. Consequently, the sheriff made a report.

I contacted the head office to see how they would like to proceed with these false claims. They hung up the phone. I called them back. They transferred me to a manager in their head office. He said that it’s no longer their problem; it’s between me and Gander RV (Camping World) of Bartow. At which point the phone cut off.

I immediately called back to ask for this matter to be taken higher. They instantly hung up. Finally, after I called back a fourth time, they just transferred the call to the Bartow location.

I can’t believe the lengths these cowboys will go to screw me and my family out of money and everyone else. In conclusion, my advice: steer clear of Gander RV or Camping World or whatever they call themselves. Camping World Sucks!

— Guest Contributor

Gander RV (Camping World) Sucks

Camping World has changed its name to Gander RV in Bartow, Florida. New name; same terrible service. To contribute to CampingWorldSucks.net click here. A Facebook group exists for people to share experiences. It’s called Camping World: The Awful Experience. Camping World corporate headquarters webpage is here. Please let us know if you get results.

CampingWorldSucks.net is an information website for Camping World and Gander RV experiences. No advertising is allowed. Camping World inpired this blog; both Bartow, Florida and Monticello, Minnesota.

Keystone RV Manufacturer Sucks

Keystone RV is a Camping World staple. Keystone’s manufacturing and service equals Camping World’s (Gander RV). Read about our sad experience at keystonervsucks.net. Keystone’s customer service e-mail is ownerrelations@keystonerv.com. Thor, parent company to Keystone RV, is also an avenue for complaints. Fill out their form at Thor custom support or try calling (877) 855-2867.

Contribute experiences with Keystone RVs at KeystoneRVsucks.net.

Camping World Manassas, Virginia

DO NOT, I REPEAT, DO NOT go to Camping World of Manassas, Virginia!!!!

We have had the WORST experience with Camping World in Manassas. Camping World sucked, from the purchase of our travel trailer to getting ANY of our walk-through items fixed. First of all, the general manager, Michael Shefcyk, and the service manager, Deamon, are complete liars and manipulators.

Due to their incompetence, we demanded that they give us a new travel trailer. This took months of me contacting the corporate office. Our replacement travel trailer has several items that are very simple fixes, yet they’ve had our trailer since August; now it is MARCH. It is still not fixed!

Camping World Scammers

I truly believe Camping World is full of complete scammers! The service department manager, Deamon, is now going back on their written promise to fix the items on our walk-through list. They’ve only fixed a few items out of five pages of issues.

Furthermore, these are walk-through items from delivery. GM, Michael Shefcyk signed off on each repair on the list. Ergo, they are in breach of contract by refusing to fix the list of agreed-upon repairs.

I truly believe that this company, from top to bottom, teaches everyone to get away with taking people’s hard-earned money. Most importantly they do not deliver on the promise from their CEO Mark Lemonis, “If you’re not happy, I’m not happy.”

It’s ALL a scam!

$60,000 CW Mistake

We’re talking about a $60,000 travel trailer. Not something to laugh at. We took years to decide if we really wanted to put out the money on this. It was for our family. Consequently, we went ahead. We should have gone somewhere else, not Camping World. They have the worst customer service. So much of our money has gone out for something that has been sitting at their lot since August of 2019. Now it’s March 2020!

Finally, Camping World Sucks from top to bottom; including Camping World of Manassas, Virginia!

— Guest Contributor

Camping World (Gander RV) Sucks

To contact Camping World corporate headquarters click here. We’d love to publish your results. In addition, a Facebook group exists, Camping World: The Awful Experience to share your experiences.

Contribute stories to Camping World Sucks experiences.

CampingWorldSucks.net is strictly informational. No advertising. Camping World in both Bartow, Florida and Monticello, Minnesota were instrumental in inpiring this blog. Also visit KeystoneRVsucks.net.

Keystone RV Equally Sucks

Camping World is the largest retailer of Keystone RVs. Keystone manufacturing has a rep of poor workmanship and terrible service. Check out our experiences at keystonervsucks.net. You can contact Keystone via e-mail at ownerrelations@keystonerv.com. Keystone’s parent company is Thor. A Thor custom support form is available, or call (877) 855-2867.

Post your stories regarding Keystone RVs at KeystoneRVsucks.net.

Camping World Reviews

This post combines several Camping World reviews that contributors have submitted. Camping World Sucks has one goal, to warn the public. Keystone RV Sucks also welcomes guest contributors to share their experiences.

Camping World of Tallahassee

Flagstaff fifth wheel RV

I purchased a brand new Flagstaff fifth wheel at Camping World of Tallahassee, Florida. It came with a defective hook up light on the front. No one told me not to use the light until it could be replaced. They didn’t have one in stock and chose not to order one before I took delivery.

First, I turned it on and used it for a night light assuming it would work; until it just quit. Then, it caught fire! The fire burned a hole in the front cap before it could be put out. Thank God someone was walking past when it started burning. They banged on my door and we put the fire out.

I called the manager at Camping World in Tallassee. He wanted me to tell Forest River I was afraid to stay in the unit. He offered to send me a different, new fifth wheel.

I told him he could go to hell and phoned Forest River in Indiana and told them what he was up to. After that, I contacted Camping World Headquarters in Bowling Green, Kentucky. In addition, I registered a complaint against the manager in Florida. Of course, Camping World corporate did absolutely nothing.

Now you’re beginning to understand why Camping World is trying to become Gander RV. They can eat s–t as far as I am concerned.

Rebranding: Hiding & Lying

In my opinion, Camping World (now trying to re-brand themselves as Gander RV) is nothing more than the traditional and unethical “used car” sales scam!

They deliberately buy substandard, low-quality RVs. Camping World lies about the safety and durability of the units and then push-off warranty repairs until the manufacturer’s warranty expires. This practice places the burden of repair costs on the buyer!

Camping World Unethical? Yep!

An unsustainable business model? We can only hope. Remember, they are only interested in short-term profits. When consumers finally understand Marcus Lemonis’ con, he will simply move on to another scam. He takes his profits, leaving customers and investors in the dust!

Camping World Columbia, SC

My purchase was a nightmare from the start and continues. The Camping World Staff at Columbia, South Carolina signed my name to two difficult documents. They failed to register our RV with the North Carolina DMV, as promised. More than 45 days after the purchase they sent the paperwork to us. This resulted in us driving the RV unregistered the whole time.

They provided false or misleading information concerning the cancellation of our extended warranty and paint coverage. In addition, they promised to fill the RV with fuel prior to purchase. We took possession with only $50 worth of fuel.

Only one key was provided with a brand new 2020 Thor Freedom Elite. Camping World claimed that the manufacturer only provided one key for the vehicle.

We contacted corporate. To date, we still have not heard back from corporate. None of our concerns, which are many, have been resolved.

CW Manassas, VA

My wife and I purchased a used Tiffin Allegro from the Manassas store a couple of months ago. We live in Maryland so I had to have it state inspected.

The inspection station failed the Motorhome for front brakes. Both Rotors were cracked completely through. All four were severely overheating to the point that they were disintegrating.

Camping World allowed me to drive that vehicle over 150 miles home with my family aboard. Not to mention the thousands of other motorists on the road with us.

Camping World 2008 Allegro No Brakes

This vehicle has been the biggest mistake I’ve ever made. I can assure you that I or anyone I have the chance to talk to will never buy another RV from their stores!

–Guest Posters

The Worst RV Dealer

The goal here is to warn future customers and help current consumers trapped in a Camping World nightmare.

First, Camping World is now hiding under the name Gander RV. They are also purchasing private dealerships and not changing their names to hide behind aliases. To contact Camping World corporate, click here. Please share your results.

Visit the Camping World: The Awful Experience Facebook page for more reviews. These reviews are the result of Camping World’s common business practices; Camping World’s normal. Please contribute your experience by clicking here. CampingWorldSucks.net and KeystoneRVSucks.net are strictly informational. No advertising will be accepted. We can only hope Camping World, also known by aliases including Gander RV, will get a clue and step up to the plate.Check out KeystoneRVsucks.net to read and share experiences with Keystone brands. Keystone customer service’s e-mail address is ownerrelations@keystonerv.com. Keystone’s parent company is Thor. Some have reported more success by contacting Thor. For Thor customer support click here or try calling (877) 855-2867.

Camping World Experiences

Camping World Sucks, and Keystone RV Sucks, welcome guest contributors to share their own Camping World Experiences. As a result, several guest contributors have shared their stories below.

Corrupt All The Way To The Top

Several years after I bought my Class-C camper. During my Camping World experience I gave this company three different chances to fix or repair work done by their mechanics.

I climbed my way up the food chain to try to resolve the issue. The key PROBLEM, Marcus Lemonis. He uses his power only to personally make himself money. To Mr. Lemonis, the importance of the customer, the employees, and the company has declined. Ergo, Camping World Sucks!

He’s rich on the backs of the people he has rear-ended. Moral to this story: never will I return – have advised everyone I have ever come in contact with to avoid this company like the plague.

Redding, Cali Camping World Sucks

Our Camping World experience took place in Redding, California.

We bought a 2008 Thor Wave 21BH. On December 10, 2019, we brought it to Camping World Redding. We needed to get the wheel bearings repacked, holding tanks checked and flushed; general maintenance.

The service manager, Brian, recommended their 45-point inspection, which we agreed to. He called a couple of days later. First, he told us that our brakes were shot. Next, he informed us that our roof had turned to leopard skin. When I asked about the other things mentioned earlier, he said everything seems to work.

Therefore, on December 20, 2019, we picked up our trailer with a bill for $8,000 dollars!!!!! Certainly, Camping World should have mentioned that the tires were severely cracked. We went to Les Schwab for tires.

When we got to our site and plugged in, we discovered that Camping World Sucks!

  • Black water gauge still said 2/3 full, the same as when we brought it.
  • Gray water gauge said full, the same as when we brought it.
  • Black water tank was clogged and wouldn’t empty.
  • When the water heater kicked on the water leaked under the bunk.

As a result, we called Camping World in Redding. Again we talked to the service manager. Those things were not covered under the 45-point inspection.

Ergo, we feel like they are crooks that are out to make a quick, dishonest buck, but that they really don’t care whether we live or die.

Walked Out Because CW Sucks!

camping world sucks financing

Our camping world experience sucked. Fortunately it was brief. Eight years ago we were shopping for a fifth wheel toy hauler. We stopped at Camping World to look at some models. The very first question the salesperson asked was, “Are you going to finance the purchase with us?” Always the most important aspect in Camping World’s marketing plan.

Hence, I looked at my wife and, without saying a word, we both walked out. The salesperson could then return to their office and resume playing solitaire on their computer.

–Guest Posters

Camping World (a.k.a. Gander RV) Sucks

First, for Camping World experiences like ours, contact corporate headquarters to lodge complaints, click here. Let us know how that works out for you.

This blog, along with the Facebook page Camping World: The Awful Experience are dedicated to warning consumers. Unethical business practices and shotty (or nonexistent) repairs are the common Camping World experience. Their standard operating procedure.

Most importantly, please share your Camping World experiences by clicking here. CampingWorldSucks.net is strictly informational. We will never advertise or profit from the experiences shared here. Due to the myriad of bad experiences this blog was created to warn consumers. Hopefully, Camping World, a.k.a. Gander RV, will change their unethical ways of doing business or just go away forever.

Keystone RV Also Sucks

Keystone RV is Camping World’s most popular manufacturer. Their reputation is one of poor workmanship and a complete lack of customer service. KeystoneRVsucks.net is available to share experiences with Montana, Cougar, and all other Keystone brands. KeystoneRVsucks.net is also completely informational.

Finally, to contact Keystone customer service e-mail ownerrelations@keystonerv.com. Thor is Keystone’s parent company. Click for Thor custom support or you can call (877) 855-2867.

Camping World = Gander RV

Gander RV, formerly Camping World, is located at 2772 US Hwy 78 E in Anniston, Calhoun County, Alabama. Camping World recently purchased Gander Mountain and is in the process of changing the name of its dealerships. I believe this is an attempt to continue their unethical business practices under a new name as their reputation continues to falter and the public is warned.

Another Camping World Horror Story

Our 2019 travel trailer has spent over seven months in the shop in less than a year. After the second time in the shop for warranty work in less than one year, there is still has a lot more work to be done. With the damage done at Gander RV in Alabama, our rig was in need of even more repairs.

They finally repaired my slide. It took them three attempts. However, in the process, they tore holes in the roof slide and my carpeting. They snagged the carpet on a floor vent that they had bent. They replaced the floor vent but that’s it, not the torn carpet. In addition, one of my cabinet doors will not open all the way; it used to.

Weeks of Waiting

We were already weeks late on a month-long trip when we were finally able to pick it up. Shortly after we picked it up, while traveling to our destination, the outside fridge vent flew off. We were on I-285 in Atlanta. Fortunately, no one was hurt or caused to crash from flying parts.

After arriving at our destination, we noticed the kitchen sink started to rust. Next, a day later, the water heater stopped working on both electric and gas.

There are also bubbles forming on two of the outside walls. The black water valve they supposedly repaired on the first trip to service is dripping raw sewage into the underbelly. The tape they used when they cut into the underbelly was already peeling off.

Next, I had to repair the bed after our second trip merely due to poor workmanship.

Thumbs Down Sad Face
I have learned one thing. Marcus Lemonis, Jason Shippley, and all their fire extinguishers are nothing but liars and crooks.

–Guest Poster

Contact Camping World & Keystone

We offer this Camping World corporate headquarters contact information for complaints, click here. Good luck with that.

As you can see from this blog and from Camping World: The Awful Experience on Facebook, their reputation for poor workmanship and unethical business practices is public knowledge and the purpose of this blog.

Share your experiences with Camping World here. CampingWorldSucks.net is purely informational. This website will never accept advertisements and does not profit from any experiences shared here. Ergo, this is purely informational to warn consumers in hopes that Camping World, a.k.a. Gander RV, will alter their unethical business practices or just close its doors.

Keystone, Camping World’s most popular manufacturer, also holds a reputation for poor workmanship and garbage customer service. KeystoneRVsucks.net is the perfect place to share Montana, Cougar, and other Keystone brand nightmares. KeystoneRVsucks.net is strictly informational.

Contact Keystone customer service at www.ownerrelations@keystonerv.com. Keystone’s parent company is Thor Manufacturing. Reach Thor custom support here or call (877) 855-2867.

We dealt with a mom and pop shop to get our roof replaced and they recommended a few manufacturers that at least fix their products and take better care of their customers. They are Jayco, Grand Design, and, of course, Newmar.

Camping World Liars

A friend of ours went to visit the Camping World liars in Bartow, Florida for a simple repair. While he was in the waiting room a CW employee came out with disturbing news.

The employee provided pictures proving that there were multiple, gaping holes in the roof. Camping World’s liar said that the unit should be left and fixed that same day because of all the rain they experience during a Florida summer.

First of all, our friend, Joe, was alone at the dealership. Second, he is an older, heavy man. Joe is visibly out of shape and walks slow and labored because of his bad knees. Certainly, it would be obvious to anyone that he wasn’t going to climb the RV ladder to the roof.

The service tech gave him an estimate of $16,000 for a roof replacement. Unfortunately, the owner didn’t take copies of the estimate or the images. Obviously, the Camping World liar didn’t offer any take-home evidence.

Not Falling for CW Fraud

Joe didn’t fall for it and took his unit with him. He returned to the RV park and his skinny wife came home with a friend. She scampered up the ladder to inspect the roof. Not surprisingly, there was not a shred of truth to Camping World’s lying claims.

Therefore, this was a fraud. (Read our inspection story for another example of fraud.) I attempted to get them to call and request a copy of the estimate and pictures. They didn’t want to deal with it and let the Camping World of liars off the hook for this one, unfortunately.

To contact Camping World’s corporate headquarters with complaints click here.

Please share your experience on Camping World sucks here. This website, CampingWorldSucks.net, is purely informational and does not advertise or profit from any shared experiences. Consequently, we only hope to warn consumers. Our hope is for Camping World and their liars to change their business practices or stop practicing business.

Keystone, Camping World’s most prominent manufacturer, also sucks. Visit KeystoneRVsucks.net to share your Montana, Cougar, etc. nightmares. KeystoneRVsucks.net is not monetized, strictly for information.

Contact Keystone directly try emailing customer service at www.ownerrelations@keystonerv.com. Thor, Keystone’s parent company can be reached at Thor custom support or by phone (877) 855-2867.

Good luck. Unfortunately, we all need it.

Camping World – Never Again

My wife and I were looking for a new camper, not at Camping World. We searched all the manufacturers and went to the camping shows. Our final choice, a brand new 2019 Keystone Cougar 367FLS.

The only one we could find in the state was at Camping World. We did see the reviews that sales were great but the service was bad. Thought you could take it to any dealer for warranty work. Come to find out that’s not true at all.

2019 Keystone Cougar 367FLS nightmare.

From jump sales were great. We went for the walk-through and they had the wrong camper. Ours was still in the same spot and nothing was done to it. We should have walked away. But sales assured us they would have it done and anything left would be fixed at our campsite.

Camping World Lies

We were given all the paperwork and the dealer knew of all the issues on the dealer acceptance form. They said it would be delivered at noon. I had help there to get it in place, leveled and set back up.

Camping World didn’t show up until 4:00 p.m. So they did come out and fix a few things. We went to use it the second time and the heat wouldn’t work. So they fixed it. Used it the third time, went to pull the slides in, and noticed the insolation on the motor wires were gone. Then we had issues with the floors.

They said at first they would fix it at the campsite, then wouldn’t. After I had to drive 120 miles round trip to have an eight minute conversation to get it set up for pickup.

I had to disassemble the campsite again and get it to the dealer. It sat for two weeks with nothing done. So, another 120-mile round trip. Two more weeks and no call. So, I called them. I was told they had to gut the whole camper to fix the issue and they were bringing in a company to do said work.

Another Delay

Another two weeks and another 120-mile drive. I demanded a new camper. Which I did get. It was like pulling teeth to get the warranty work done on that one. Finally, the walk-through was scheduled and paperwork was to be signed.

I showed up and no paperwork was ready. During the walk-through they still had stuff to do, which they did. I was promised an inside and outside protectant. I was told it would be done. It showed up and didn’t smell like it was done. I called and was told it was done on April 30th. Funny thing is that the work wasn’t started. So why would they detail and clean it put the protectant on?

Another 120 Miles

I was asked to come back a week later for the paperwork. Another 120 miles driven, sat down and was told that “I think we got it figured out. I might need you to come back.”

No way; not again. Still haven’t gotten the paperwork requested.

Never Again

Needless to say, I will never buy from Camping World or a Keystone product again. I was told that out of service time will be paid, but since I was given a new camper they considered it resolved. I had more run around crap than I could take.

Buyer beware. Stay away from Camping World!

— Guest Poster

Share your Camping World Sucks experience here.

Share your Keystone RV Sucks experience here.

Camping World Service

I thought I’d share another story of Camping World Service.

At the same time as our ordeal, my husband’s coworker went to Bartow Camping World. He’s an older man that doesn’t get around well. He took his unit in for a minor repair.

The technicians came to him in the waiting lounge with pictures of gaping holes in his roof. Camping World service said that his roof had been punctured and desperately needed to be replaced.

They warned him of impending damage and flooding in the case of rain. A $16,000 estimate was offered but refused.

He didn’t take the estimate or the pictures with him. Instead, he pulled his rig back to his RV park. Fortunately, his wife is fairly fit and able to climb an RV ladder. She scurried up to take a look and found nothing they reported; no gaping holes or tears; zero damage.

We implored them to request the estimate and pictures but they “didn’t want to deal with it.”

That, as I see it, is the problem. These huge companies are allowed to operate unethically because of their size. No one wants to deal with it. Although I understand, I’m fed up.

By sharing our experiences others may be forewarned. Consequently, Camping World and others may be forced to evaluate their business practices. We can only hope.

Share your Camping World service experience here.

Visit KeystoneRVsucks.net to share your Keystone experiences.

No Roadside Assistance

Stuck on the side of the road for six hours on Father’s Day.

On Father’s Day 2018, we needed our complimentary roadside assistance. While headed home to Colorado we had a scare. We’d spent the night in Santa Fe, New Mexico. We got an early start north. When we got on the expressway ramp smoke began to billow from the back axle.

We spent the next six hours on the side of the road. I called Good Sam Roadside Assistance. One year of Roadside Assistance is included with any Camping World RV purchase. However, Good Sam had no record of our account. They only had a history of the account that had expired a year after we bought our first unit in Idaho.

2018 Keystone Cougar wheel bearing fail.

Meanwhile, we did find help from a Santa Fe mobile mechanic. First, we found out that the wheel bearings had deteriorated and destroyed one axle. As a result, the tire was coming off. Likewise, the bearings were also deteriorating on the other axle. In other words, any of the four tires were in danger of flying off at any time. Fortunately, they had yet to do damage to the second axle.

The Badger Strikes Again

Driving home on Monday, with our unit in Santa Fe for repairs, I called Good Sam. They confirmed that we were not registered and they “couldn’t understand why.” The representative told me to call the Minnesota dealership.

The Minneapolis Camping World confirmed that our one-year roadside assistance was never registered. The Camping World staffer was perplexed. I knew exactly what happened. We didn’t bite at closing. Therefore, he didn’t sign us up.

The staff member said, “Oh, he wouldn’t do that.” Ergo, more BS. Moreover, I demanded one year of Good Sam Roadside Assistance starting that day, which I got.

In conclusion to this episode, the finance guy was supposed to register us for a year of Roadside Assistance. He didn’t. Just an oversight? I think not. In the end, I did get a full year of roadside.

The axle was warranty issue number one. That is to say, my next post, Camping World Inspection, will chronicle our ordeal when the roof fell apart. It happened just a month after the axle ordeal.

Read our Keystone Warranty story at KeystoneRVsucks.net.

Please share your own Camping World experiences here. Above all, through our stories, we can warn others and hope for a change in business practices.

Camping World Inspection

To better understand our Camping World inspection experience, read Camping World Purchase, the first in this series. Next is our contact story, Camping World Corporate.

Undaunted by the axle fiasco, our next trip was to Florida. We arrived there in July. We parked and set up. Next, my husband said he was going to check the roof, just to be prudent. Tired and hungry we were planning to get some dinner and go to sleep.

The Nightmare Begins

After walking the roof he descended. Instead of going to eat, we were heading to Home Depot. The front of the roof, behind the nose cap, had snapped back causing several open holes.

I felt like I’d been hit by a truck!

Our seven-month old roof.

The fight for our labor reimbursement for the axle had just ended in our favor. Above all else, I knew this would be another fight. We headed to the store and came right back to tarp the roof. Little did we know we’d be tarped, and stuck, for four months. Although we stayed in the RV, it was not travel-worthy.

On our model and several others, Keystone advertises a “one-piece, rubber roof.” In other words, the roof is seamless, preventing leaks. My husband concluded, and technicians confirmed, that the rubber was cut too short. Evidentally, the roof should have been replaced at the factory. Instead, they stretched the rubber and shoved it under the nose cap. After a few months, the rubber snapped back like a rubber band. Ergo, a gaping hole.

Camping World Again

2018 Keystone Cougar with a tarped roof due to roof failure.
Six-months-old and tarped.

First, I called Camping World of Bartow, Florida. They told us to come in for an inspection. So, we scheduled it as soon as possible, about two weeks later. The day of the inspection we took down the tarps and drove to the store.

The Inspection

After about an hour the front desk person brought out a hand-written, yet official, Camping World inspection. She said their computers were down and that she would type it and send it to me asap. I asked to see what the technician had written. She hesitated, repeating that she’d type it up for us. I insisted and she gave me the papers.

The typed version of our Camping World inspection with our personal information removed.

The technician wrote that the roof was “not installed correctly.” Additionally, he wrote “defective roof material.” Furthermore, the certified technician stated that the correction was to replace the roof.

I asked for copies and she refused. She said she had to type them up and then she would e-mail the inspection to me. I got out my phone and started making my own copies. I wanted the truth, out of the technician’s mouth. Not a copy after Camping World put their spin on it. The girl wasn’t happy. Obviously, I wasn’t taking any chances.

The Paperwork

A few days later I got the e-mail with the typed inspection and it did match my copies. The e-mail stated that we had to sign the inspection before they would submit it to Keystone. Thankfully, I read every word of everything we sign. At the bottom of the page was an agreement.

“I/We confirm that the requested work has been completed to my/our satisfaction.”

Camping World

The unit hadn’t been touched. No work was started, let alone completed. Consequently, I called Camping World and told my representative that we were not signing. After a moment of fumbling, she said that she had sent the wrong document. However, the work order listed “Warranty” work several times. She said she’d send the correct document in another e-mail.

The Second E-mail

At some time, I can’t remember when she told me that they had already submitted the warranty request. However, they still needed a signature. I was assured that the second disclaimer just said that they were not responsible for damage, like if we left food in the refrigerator.

When I got the next e-mail, I was ready to read “every, single word.” Thank God. This agreement did mention food in the refrigerator. In addition, the second inspection sent to us stated that:

“I do not wish to receive any further estimate, either written or oral, to which I may be entitled by law, before repairs are authorized.”

Camping World
The “Comments” say that the inspection was sent. The fine print says that we waive our rights to an estimate or notification if the warranty is refused.

In other words, if Keystone says they won’t cover the roof, no one has to notify us. Camping World would just do the work and when we pick it up they can hand us a bill for $10,000, or more. Without a doubt, it’s happened to others.

Refusing to Sign

I called back and told her I was not signing away my rights. Consequently, her attitude changed. She put me on hold and when she returned to the phone her demeanor had completely changed. Similar to our financing experience she barked that if I didn’t sign, they would not submit our request to Keystone. I reminded her that she had already submitted it. Then that story changed.

I told her we would not sign away our rights and hung up. A friend had given me the number to Keystone’s Warranty Department. In the end, I thought the manufacturer would give us satisfaction. Thus began the next battle.

Read about our Keystone RV warranty experience. We share our warranty experience in detail, KeystoneRVsucks.net.

I encourage you to share your Camping World experiences here. Together we can warn others and, hopefully, cause change.