My Keystone Sprinter fifth wheel was eating tires at a rate of one set every two to three thousand miles. I called Keystone. They said to get it to an authorized Keystone dealer for inspection. The closest one to me was Camping World in St. Augustine, Florida (now Gander RV).
I made an appointment for an alignment and had to wait almost two months for it. On the appointed date, a Monday, I dropped it off. They said they would have an answer by Friday. Friday came and went. So did Monday.
I called on Tuesday and was told that the alignment guy never showed but he was coming the next day. They promised that I would have an answer by Friday. Well, Friday came and went. You see where this is going.
I called on, yes, Tuesday and was told the alignment guy did not show again!! But he called and told them to check how
I hooked up and drove to the side of the building to find a level spot. A guy came out in a golf cart, drives around my rig, and says, “Yep, she is nice and level. We just have to wait for the alignment guy.”
Done with Camping World
Okay, I have had enough and I am taking it home, “What are the damages?” I was thinking it had been there three weeks, they HAVE NOT touched it, but I figured they were going to charge me SOMETHING. Probably the posted one-hour minimum charge, $140. They wanted $460 for a diagnostic charge.
I offered them the $140 (for doing NOTHING). They said they would not let me go until the bill was paid. I said, “I am all hooked up, I am leaving.”
At first, the guy stood in front of me like he was going to get tough. As I walked around him he said he was going to call the police. I said, “Okay. Bye.”
Later that day I was at my local Goodyear store for service to my truck. I told them the whole sorry story. They said the guy who has that portable laser alignment equipment lives right down the street and was coming to do a fire truck that very afternoon. In addition, he would be happy to do my RV at that time.
I ran back home to get the RV. Yes, my Keystone Sprinter had a bent axle. How that happened I will never know. He said that he was NEVER called by Camping World about my RV and he does ALL their work.
The Goodyear shop installed the
I never heard from Camping World again. But they still have a spare set of my camper keys.
— Guest Contributor
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